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Legal

Refund Policy

Effective date: October 23, 2026

This policy is set by GOODDREAMWEAVER INC, a company incorporated under the laws of Wyoming, USA, with its registered address at 30 N GOULD ST STE R, SHERIDAN, WY 82801 ("we", "us"), and applies to all purchases on SentWarmly (sentwarmly.com).

1. Listen before you pay

You can edit the lyrics and listen to previews of your song before paying, so you only buy a song you have already heard. Each gift is a one-time payment; there is no subscription and nothing renews.

2. Gift codes

A gift code pays for one gift of its type ("Song gift" or "Song + music video"), instead of paying by card. We give codes away in promotions and also sell them directly. If you choose Buy now, make it later, your payment becomes an envelope in My gifts that works the same way: you open it when you are ready to make the gift. An unused code or envelope you bought from us can be refunded within 14 days of buying it: we cancel it and refund you the same way you paid. Codes given away for free cannot be exchanged for money. A used code is treated like a payment under the rules below.

3. When we refund

Because every song is made just for you with paid AI services, a gift is generally non-refundable once it has been delivered. We will refund your payment when:

  • you were charged more than once for the same gift;
  • a technical problem on our side meant the full song or the gift page could not be delivered, and we could not fix it;
  • you bought the song and music video package and the music video could not be made. The video stays yours and you can try it again later from My gifts; if you would rather not wait, you can ask there for the difference between the two packages (currently $10), keeping the song gift, or for a full refund. We handle these requests by hand within 1 to 2 business days; or
  • a refund is required by the law of your country.

If the full song does not match the preview you chose, write to us and we will make it right, with a new version or a refund.

4. How to ask

Send refund requests within 14 days of the payment to hello@sentwarmly.com, with the email you used and the recipient's name or your Stripe receipt. We reply within 3 business days. Approved refunds go back to the original payment method; your bank may take 5 to 10 business days to show them.

A full refund takes the gift page down. Refunds are not available because you changed your mind after the gift was delivered, or if the gift was removed for breaking our Terms of Service.

5. Disputes

Please contact us before filing a chargeback with your bank or card issuer. We will work with you to fix the problem. A disputed payment takes the gift page down while the dispute is open.

6. Contact

Billing questions: hello@sentwarmly.com